TNB11 is committed to protecting your privacy and personal data. This policy transparently explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All your personal data and financial transactions are protected with industry-standard 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
TNB11 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We process your personal data lawfully, transparently, and only for the stated purposes.
Your personal data is never sold, rented, or shared with third-party advertisers. Your information is used solely for TNB11 platform purposes.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 business days.
We use cookies to enhance the user experience and analyse site traffic. You can control cookie settings through your browser settings at any time.
If data needs to be transferred outside Malaysia, we ensure that the recipient maintains an equivalent or higher level of data protection, without exception.
At TNB11, we understand that privacy is more than a legal obligation — it is the foundation of trust between us and you as a member. This Privacy Policy explains in detail how the tnb11 platform handles your personal data, from collection through to storage and destruction. Please read this document before using our services.
TNB11 collects various types of personal data as you interact with our platform. This data collection occurs both directly — when you complete the registration form — and indirectly, such as through your use of the platform and cookie technology.
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Phone number, email address | Account communications, transaction notifications |
| Financial Information | Bank account number, e-wallet details, transaction history | Processing deposits and withdrawals |
| Usage Data | IP address, device type, browser, game history | Security, service improvement |
| Location Data | State/city based on IP address | Geo-compliance, fraud prevention |
TNB11 uses collected personal data solely for legitimate and transparent purposes. Every use of data is grounded in a lawful basis under Malaysia's PDPA 2010 — whether based on your consent, contractual necessity, legal obligation, or the platform's legitimate interests.
The primary purposes for which tnb11 uses your personal data:
Tnb11 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information with trusted parties:
All third parties that receive TNB11 members' personal data are contractually bound to process that data solely in accordance with our instructions and to uphold data protection standards equivalent to Malaysia's PDPA. We conduct regular reviews of all partners to ensure ongoing compliance.
Protecting your personal data is TNB11's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times — whether in transit or stored on our servers.
Technical and organisational security measures we implement:
TNB11 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. We do not retain data longer than required.
Data retention period guidelines at TNB11:
When data is no longer required, we will destroy it securely — either through permanent deletion from the database or an appropriate physical destruction method for the relevant storage media.
The tnb11 platform uses cookies and similar tracking technologies such as web beacons and pixels to enhance the user experience, analyse site performance, and deliver relevant content to you.
Types of cookies used by TNB11:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the tnb11 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a TNB11 member have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights.
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data under certain circumstances
Restrict the processing of your data in certain circumstances
Receive your data in a machine-readable format
Object to processing for direct marketing
To exercise any of the above rights, please contact our privacy team via email at [email protected] or via the platform's live chat. Requests will be processed within 14 business days. We may need to verify your identity before processing your request to ensure the security of your data.
The TNB11 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that someone under 18 has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.
The tnb11 platform may contain links to third-party sites or services — such as game provider websites or payment platforms — for members' convenience. Please note that TNB11 is not responsible for the privacy practices of those third-party sites.
When you click on a link to an external site, you are leaving the tnb11 platform and our Privacy Policy no longer applies. We encourage you to read the privacy policy of every site you visit before providing any personal information.
TNB11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever material changes are made, we will notify you via:
Continued use of the tnb11 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may close your account and request data deletion in accordance with the established procedures.
Enjoy a safe, transparent, and trusted online entertainment experience. TNB11 protects your privacy at every step — from registration to withdrawal — so you can focus on what matters most: having fun.
Download the official TNB11 app — get it here.