Tnb11 Terms and Conditions – Complete Guide for All Malaysia Members

01 Definitions & Interpretations

"Platform" refers to the tnb11.pro website, the TNB11 mobile app, and all related services provided by us. "Member" or "you" refers to any individual who has registered and holds an active account on the tnb11 platform. "We" or "TNB11" refers to the company that owns and operates this platform.

"Account Balance" refers to the total credits available in a member's account at any given time, excluding any bonus funds still subject to wagering requirements. "Bonus" refers to any promotional credits, free credits, free spins, or other benefits granted to a member subject to specific terms and conditions.

• KYC (Know Your Customer) – The member identity verification process required before the first withdrawal can be processed.
• Wagering Requirements – The minimum wagering amount that must be completed before a bonus can be converted into real money.
• RNG – A Random Number Generator used across all games to ensure fair and random outcomes.

02 Account Eligibility & Registration

To register and use the tnb11 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Must be a legally eligible individual to enter into a binding agreement.
• Not prohibited or restricted from participating in online gambling activities under the laws of your country of residence.
• Never had an account banned or terminated from the tnb11 platform previously due to a terms violation.

Each individual is only permitted to hold one (1) account only on the tnb11 platform. Opening multiple accounts is a serious violation of these Terms and may result in the freezing of all balances and permanent closure of all accounts involved without any compensation.

All information provided during registration — including full name, phone number, email address, and bank account number — must be accurate, complete, and up to date. TNB11 reserves the right to request proof of identity at any time for verification and compliance purposes.

03 Deposits & Payment Methods

TNB11 supports a variety of deposit methods suitable for Malaysia users, including DuitNow, FPX online banking, Touch 'n Go eWallet, GrabPay, Boost, and Visa or Mastercard bank cards. All transactions are conducted in Malaysian Ringgit (MYR) only.

The minimum deposit amount is RM20 per transaction. The maximum deposit limit depends on the selected payment method and member account level. Deposits are typically credited to your account within a few minutes after payment confirmation is received by our system.

• Tnb11 does not charge any processing fees for deposits.
• Members are responsible for ensuring that all payment information entered is accurate.
• Any deposit made through a third-party account will be rejected and returned.
• TNB11 reserves the right to request proof of ownership of a payment method if there is any doubt.

04 Fund Withdrawal

Members who have successfully completed the KYC process may submit withdrawal requests at any time. TNB11 is committed to processing all valid withdrawals within less than 2 hours on business days, subject to routine security checks.

Withdrawal conditions that all members must comply with:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals can only be made to a bank account or e-wallet registered under the same member's name.
• Members must complete the KYC process (by submitting a valid MyKad or passport copy) before their first withdrawal can be processed.
• Any bonus that has not met the wagering requirements will be automatically forfeited upon withdrawal.
• TNB11 reserves the right to delay withdrawals by up to 5 business days for more thorough security reviews if required.

05 Bonuses, Promotions & Wagering Requirements

TNB11 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, free spins, and special event promotions. Each bonus is subject to specific terms and conditions that will be stated at the time the offer is made.

General terms applicable to all bonuses on the tnb11 platform:

• All bonuses have wagering requirements that must be met before winnings from a bonus can be withdrawn.
• Wagering requirements are typically between 10x and 30x depending on the bonus type. Specific requirements are stated on each promotional offer.
• Only one bonus may be active at a time unless otherwise stated.
• Bonuses must be used within the specified time period. Expired bonuses will be automatically forfeited.
• TNB11 reserves the right to modify, withdraw, or cancel any bonus if there is evidence of misuse or fraud.
• Bonuses cannot be transferred between accounts.

06 Game Rules and Platform Usage

All games available in the tnb11 lobby use a Random Number Generator (RNG) system that has been certified by an independent third-party audit body. This ensures that every spin, card dealt, or number generated is truly random and free from any manipulation.

Actions strictly prohibited while using the tnb11 platform:

• Use of automation software, bots, scripts, or any third-party tools to manipulate games.
• Colluding with other players to gain an unfair advantage.
• Exploiting any bugs or system vulnerabilities for personal gain.
• Using your account for money laundering or any other illegal activity.
• Providing false or misleading information to the support team or during the KYC process.

TNB11 employs a sophisticated fraud detection system that continuously monitors all account activity. Any detected violation may result in immediate account freezing and legal prosecution if necessary.

07 Account Security & Member Responsibilities

Your account security is a shared responsibility between you and the tnb11 platform. We provide best-in-class security infrastructure, including 256-bit SSL encryption and two-factor authentication (2FA), but members also play a vital role in keeping their own accounts secure.

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password or login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after every session, especially when using a public or shared device.
• Contact the tnb11 support team immediately if you suspect your account has been compromised.

TNB11 will not be held responsible for any losses resulting from a member's negligence in safeguarding their login credentials. Our team will never ask for your password through any channel — email, live chat, or phone.

08 Responsible Gaming

TNB11 takes responsible gaming very seriously. Our platform is designed not only to provide quality entertainment, but also to ensure that the playing experience remains enjoyable, controlled, and free from any negative impact on our members' lives.

Self-control tools available to all tnb11 members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Set a maximum amount you can lose within a specified time period.
• Time Reminder: Receive a notification when you have played beyond your self-set time limit.
• Temporary Break: Suspend your account for anywhere between 24 hours and 6 months as needed.
• Self-Exclusion: Option to fully withdraw from the platform if needed.

For more information about tnb11's responsible gaming programme, please visit the Responsible Gaming ours.

09 Account Closure and Suspension

Members may close their account at any time by contacting the tnb11 support team. Before closure is processed, all wagering requirements tied to active bonuses must be completed, or those bonuses will be forfeited. Any remaining real money balance in the account will be returned to the member within 5 business days.

TNB11 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Reporting of fraudulent activity, money laundering, or any other illegal activities.
• Failure to submit the required KYC documents within the specified timeframe.
• Multiple account ownership by the same individual.
• Any conduct that may harm other members or compromise the integrity of the platform.

In cases of suspension due to confirmed fraud, TNB11 reserves the right to withhold all funds in the account until the investigation is concluded.

10 Liability Cap & Disclaimer

TNB11 provides this platform on an "as is" and "as available" basis. While we strive to ensure the service operates without interruption at all times, we cannot guarantee that the platform will always be free from technical disruptions, faults, or temporary unavailability.

Tnb11 shall not be held responsible for:

• Any financial losses resulting from unfavourable game outcomes — this is an inherent risk of gambling.
• Service disruptions caused by factors beyond our control, such as internet outages, power failures, or natural disasters.
• Losses resulting from a member's negligence in maintaining account security.
• Any indirect, incidental, or consequential damages arising from the use of the platform.

In any case, TNB11's maximum liability to any member shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

11 Data Protection and Privacy

TNB11 collects and processes members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is collected for the purposes of account management, transaction processing, identity verification, legal compliance, and service improvement.

Our commitment to your data privacy:

• Your personal data will not be sold, rented, or shared with any third party without your consent, unless required by law.
• All data is stored on secure servers protected by 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data in accordance with the provisions of the PDPA.

For full details on how we handle your personal data, please read our Privacy Policy tnb11.

12 Terms Amendment and Applicable Law

TNB11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the website. It is the member's responsibility to review these Terms periodically to stay informed of the latest version.

Continued use of the tnb11 platform after any amendments have been made constitutes your acceptance of the revised terms. If you disagree with any amendment, you must stop using the platform and close your account.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any disputes arising from the use of the tnb11 platform shall first be resolved through amicable negotiation before being referred to the appropriate arbitration or legal proceedings.